About the Role
Magnum Resources, part of the Sara Group’s Industrial Automation vertical, is looking for a Service Engineer / Installation Engineer for our technical textile machinery range. You will install, commission, troubleshoot and maintain machines at customer sites across India, and act as the technical bridge between our customers, our service team and our overseas machine suppliers.
This is a hands-on, field-facing role. Alongside service delivery, it carries after-sales responsibility — spare parts support, AMC management and customer relationships that keep machine uptime high.
The position is based at our head office in Noida, with 50–60% travel to customer sites anywhere in India.
Key Responsibilities
Machine Installation & Commissioning
- Install and commission technical textile machines at customer sites to manufacturer specifications.
- Supervise machine assembly, alignment, calibration and electrical connections.
- Conduct trial runs and production tests to confirm machine performance meets standards.
- Train customer operators and maintenance teams on machine operation.
- Prepare installation reports and commissioning documentation.
Technical Service & Troubleshooting
- Diagnose and resolve mechanical, electrical, pneumatic and control system issues.
- Provide preventive maintenance guidance to customers.
- Attend breakdown calls and ensure quick resolution.
- Maintain machine service records and performance logs.
- Coordinate with overseas suppliers on technical troubleshooting and upgrades.
Spare Parts Sales & Management
- Identify and recommend critical spare parts for installed machines.
- Prepare spare parts quotations and follow up with customers.
- Support spare part inventory planning and forecasting.
- Assist with order processing, dispatch coordination and spare part installation.
- Promote machine upgrades and retrofit components.
After-Sales Service Management
- Manage Annual Maintenance Contracts (AMC) and service agreements.
- Schedule periodic service visits and machine health checks.
- Ensure timely service reporting and customer documentation.
- Support warranty claims and technical evaluation.
Customer Relationship Management
- Build strong relationships with production managers, maintenance heads and plant managers.
- Provide technical consultation to improve machine productivity.
- Identify opportunities for machine upgrades, accessories and additional equipment.
- Drive customer satisfaction and retention.
Machines You Will Work With
- Automatic CNC cutting machines
- High frequency welding machines
- Hot air & hot wedge welding machines
- Cutting and sealing machines
- Geogrid production machines
Desired Candidate Profile
- Experience: 2–6 years in installation or service of textile or industrial machines.
- Education: Diploma / B.Tech in Mechanical, Textile, Electrical or Mechatronics Engineering.
- Machine installation, commissioning, mechanical assembly and alignment.
- Electrical troubleshooting, PLC basics and control systems.
- Pneumatics and hydraulics.
- Understanding of textile machine processes and spare parts identification.
- Preventive maintenance planning.
Soft Skills
- Strong problem-solving ability and a customer service mindset.
- Clear communication and the ability to train customer teams.
- Able to work independently on site.
- Disciplined documentation and reporting.
- Negotiation skills for spare parts sales.
Location & Travel
Base location: Sara House, B-8, Sector-4, Noida, Uttar Pradesh 201301.
Travel: 50–60% across India for machine installation, service visits and customer support — the role can take you to any customer location nationwide.
What Success Looks Like
- Machine installations completed on schedule and to specification.
- High machine uptime and fast service response times.
- Growth in spare parts sales and AMC contract renewals.
- Strong customer satisfaction scores.
- Reduced machine breakdown frequency.
Career Growth Path
Installation Engineer → Senior Service Engineer → Service Manager → Technical Head / Product Specialist
How to Apply
Interested candidates (or referrals) may share an updated resume with our HR Department at hiring@sara-intl.com, mentioning the position in the subject line — or apply directly using the form on this page.